Your 24/7 AI Customer Service Rep for NetSuite
AI Customer Support Built for NetSuite
Lana is an AI assistant that integrates directly to NetSuite ERP, built for automating customer service and operations. Lana pulls data from the ERP to answer product questions, help with order management, price inquiry, and more. Keep your business running 24/7.
Product Catalog Context
Specs, availability, and variants recommendations—straight from your catalog data.
Use Case Example: A customer asks, “Do you have a 20x25x4 filter in MERV 13?” Lana instantly checks the NetSuite catalog, confirms availability, and recommends the closest in-stock options.
Image-Based Matching
Customers send a photo and Lana finds the closest matches from your catalog.
Use Case Example: A contractor texts a photo of an old filter label. Lana identifies the exact product match from the catalog and sends the correct replacement link—no model numbers needed.
Order & Fulfillment Status
Real-time order tracking and fulfillment updates pulled directly from NetSuite.
Use Case Example: A buyer asks, “Where is my shipment?” Lana pulls real-time tracking and fulfillment updates from NetSuite and responds instantly with delivery status and ETA.
Gated Account Pricing
Show custom pricing only to approved trade and B2B customer accounts.
Use Case Example: A repeat commercial customer requests a bulk quote. Lana recognizes the account, applies negotiated pricing, and provides accurate pricing instantly.
Automated Sales Orders
Seamlessly generate sales orders with structured, human-approved workflows.
Use Case Example: A facility manager wants to reorder last month’s filters. Lana confirms quantities and shipping details, then automatically generates the sales order in NetSuite.
Omnichannel Communication
Customers can interact with Lana through phone calls, sms text messages or website interactions.
Use Case Example: A customer starts on web chat, follows up by SMS, then calls the next day. Lana keeps full context across channels so customers never repeat themselves.
Trusted by Leading NetSuite Enterprise
Proven in production
" It’s like adding a 24/7 support layer without hiring more staff. Lana has helped save Hilltop over $150K in annual operational costs "
— Hilltop Surfaces
200+
~$150K
20+
Phone calls automated monthly
Annual operational savings
Coverage without headcount scaling
24/7
Customer interactions per month
How It Works
Tailored to your niche workflows in days—not months.
Custom intent flows
Tailored to your specific question patterns to maximize automated deflection.
Internal policies
We utilize your exact internal policies and escalation rules for consistent brand voice.
Safe actions
Safe automated actions with mandatory approval gates to ensure operational control.
Not another chatbot. A NetSuite-integrated operator.
Generic AI bots
✕
No understanding of NetSuite objects
✕
Can’t handle customer-specific pricing
✕
No concept of item matrices / variants
Lana (NetSuite-native)
✓
NetSuite-aware objects, customers & items
✓
Role-based access & gated pricing rules
✓
Audit trail logged natively in NetSuite